Our Network Operations Center (NOC) is like nothing else in the industry. It’s a fully staffed, state-of-the-art facility that operates 24/7, so we can manage who is on our sites, monitor what’s going on, and if problems arise—respond quickly.

For towers

We manage approximately 40,000 towers and rooftop installations and provide the following services:

Network and systems monitoring:

  • Tower lighting systems
  • Microwave & backhaul networks
  • Power systems
  • Hazmat reporting

Round-the-clock network management:

  • Disaster preparation & planning
  • Incident management & analysis based on FEMA protocols
  • Trouble ticket tracking
  • Technician and service personnel dispatch
  • Escalation and customer notification

Tower NOC support

With our commitment to service, you can count on our tower customer support by calling (800) 788-7011 or emailing NOC.NOC@crowncastle.com.

For small cell solutions

We manage nearly 25,000 small cell nodes and 2,500 access points and provide the following services and solutions:

  • Network Management: Our custom-developed Network Management Software (NMS) solution is designed specifically for DAS and Small Cells and provides custom workflows, automated ticketing, extensive knowledge base, vendor-specific trap rules, and alarm management.
  • Tier 1 and Tier 2 support with extensive telecom network management expertise.
  • A customer portal that provides a real-time topographic view of network alarm and ticket status.
  • Standard reporting packages that include MTTR, Uptime, and ticket aging.
  • Customizable reports tailored to individual needs.
  • NOC management based on ITIL best practices.
  • Expertise with all DAS hardware providers: Tyco Electronics, Commscope, BTI, Zinwave, Mobile Access, Powerwave, and Solid.
  • Full disaster recovery capability.

Small cell NOC support

For assistance with any small cell network-related issues, call (888) 632-0931 or email SCN.NOC@crowncastle.com.